OUR COMPLAINTS POLICY
Bendall & Sons is committed to providing a high quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Bendall & Sons will consider the following to be a complaint:-
A written or spoken statement of discontent; disappointment or fault
regarding the work carried out by Bendall and Sons and its Employees
Andrew Geddes, Solicitor, Partner shall ensure a record is kept of all complaints and relevant response(s) and outcome. This information shall be reviewed annually by Mr Geddes to ensure the practice is maintaining the high standards expected by clients of the firm.
If you have a concern or a complaint that has not been dealt with to your satisfaction by the person handling your case or their supervising partner, please contact us as soon as you are aware of the problem so this can be addressed.
Please Contact: Andrew Geddes, Solicitor, Partner, or
Anthony Scott Solicitor, Partner
Bendall & Sons
23 High Street, Newmarket,
Suffolk, CB8 8LY
Tel: 01638 661116
Andrew Geddes: email@example.com
Anthony Scott: Anthony.firstname.lastname@example.org
What will happen next?
Alternative complaints bodies (such as Ombudsman Services, ProMediate and Small Claims Mediation) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.
We do not agree to use any scheme other than the Legal Ombudsman.
The Legal Ombudsman (an independent complaints body which investigates complaints from consumers about their legal service providers in England and Wales) is introducing updated Scheme Rules, effective from 1st April 2023. A key change relates to the timescale to refer complaints to the Legal Ombudsman - this is reducing to within 1 year from the date of the act or omission about which you are concerned or within 1 year from when you should reasonably have known there was cause for complaint. The requirement to refer complaints to the Legal Ombudsman within 6 months of receiving a final response from the firm about a complaint will remain the same under the new Rules. The Legal Ombudsman will have discretion to extend the timescale beyond 1 year where it considers it would be fair and reasonable to do so, however this will not be a given and will be considered on a case-by-case basis. For more information, please refer to our internal Complaints Procedure. To view the Rules in full, please see the Scheme Rules on the Legal Ombudsman's website.
The Legal Ombudsman can be contacted at PO Box 6806, Wolverhampton WV1 9WJ; telephone: 0300 555 0333; website: www.legalombudsman.org.uk.
If we have to change any of the timescales above, we will let you know and explain why.
Newmarket: 23 High Street Newmarket Suffolk, CB8 8LY
Midlenhall: Ashton House Mill Street Mildenhall Suffolk, IP28 7DW
Newmarket: 01638 661116
Mildenhall: 01638 712243